Faq
Frequently Asked Questions
See the list of FAQs below for answers to the most asked questions we receive about Church Connect. We welcome any comments and questions, so please contact us if you need additional assistance.
About Church Connect
- Church Connect is a website built to meet the specific needs of churches. It allows you to buy discounted products on behalf of your church and get connected to resources for your church.
- Items purchased for your church through Church Connect receive a 30-45% discount off retail everyday, depending on the quantity you buy. The more you buy, the more you save. See our bulk discount section for details. You will also receive free shipping on orders over $50. There are other exclusive content and offers that will be offered to Church Connect Accounts as well.
- Church Connect offers many titles from our partners Tyndale House Publishers, NavPress, Hendrickson Publishers, Rose Publishing and Focus on the Family.
Account Details
- You can create a Church Connect account from the Account icon or will be prompted to create an account once you proceed from your shopping cart to checkout. The account will require basic user information, the selection of the church you attend and purchase materials for and the church’s EIN.
- An account is required for purchasing on Church Connect.
- Church Connect is specifically for purchases made for church use. In order to utilize Church Connect and receive Church Connect purchasing benefits, you must be purchasing materials for a church and have a church association on the account. If you are not buying materials for church use, please visit our partner site.
- There is no cost to have an account on Church Connect, but you must be associated with a church or other Christian organization with an EIN.
- During account creation, search for and select (or enter) your church under the “Find My Church” link in the “My Church” section. If your church has an existing account, the admin for your church connect account can provide you with a unique Church Connect Account ID (found within the church profile in their account) that you can enter at account creation. You will be required to enter your church EIN in order to associate with your church and receive Church Connect benefits.
- An employer identification number (EIN) is a unique nine-digit number assigned by the IRS for identification. For more information, you can visit the IRS Website.
- EIN will be required at time of account creation. To view EIN details, log into your account and view the main “My Account” section. If you need to add or update EIN for any reason, you can click “Edit Account” within that section to submit a new EIN. Please contact us at consumers@tyndale.com if you need assistance.
- EIN number is required to help identify users as associated with their church.
- Tax exemption can be applied for at time of account creation. It can also be submitted through your Account from the main “My Account” section by clicking on “Edit Account” and then “Add Tax Exempt Information”. Documentation will need to be added, even if you have a tax-exempt account with one of our partner sites. Please contact us at consumers@tyndale.com if you need assistance.
- If you have an existing Tyndale, NavPress, Hendrickson Publishers or Rose Publishing account, you will utilize the same email and password across these sites and Church Connect since we have a shared account system. During account creation, you should be prompted to connect to your existing account and to fill out the additional details needed for Church Connect, including church EIN and tax-exempt documentation.
- If you have an existing Tyndale, NavPress, Hendrickson Publishers or Rose Publishing account, you will utilize the same email and password across these sites and Church Connect since we have a shared account system. During account creation, you should be prompted to connect to your existing account and to fill out the additional details needed for Church Connect, including church EIN and tax-exempt documentation.
- Admins are able to adjust the status of users under their church, see the orders placed through their church account and also update the church profile page for their church. Member accounts are able to purchase at the discount with an approved EIN submission, but will not have access to update the users under their church and cannot make church level changes.
- The first two users to sign up under a church are defaulted to user admins. Admins can also be assigned by another admin. Please contact us at consumers@tyndale.com if you need assistance in assigning or changing admins for your church.
- By default, most users are added as members after initial sign ups establish admins for a church. An admin of the church can change the role of any individual that is part of the church account on Church Connect to admin where appropriate. Please contact us at consumers@tyndale.com if you need assistance in assigning or changing admins for your church.
- Each user must individually sign up on the Church Connect website and associate themselves with your church. They can search for the church by address or church ID (found within the church profile page of existing Account Admins) or by entering the church address manually. Each new user must enter the church EIN to connect to the church. Account Admins will be notified when new users connect to the Church Connect Account.
- The designated admin(s) for each church can delete users from their church’s account within the role management tab of their Church Connect account. If you want to remove yourself from a church’s account, you can remove your current church association within the “Edit Account” function within “My Account” section. If applicable, you can then associate with another church within the same area of the account.
- Those individuals designated as Church Connect Account Admins (either by default due to being first to sign up or as assigned by a Church Admin) are able to make changes under the Role Management section of their account. Admins are able to remove users from their church’s account, as well as change individual roles to admin or member as appropriate.
- To associate with a different church, you will first need to remove your current church association within the “Edit Account” function within “My Account” section. You can then associate to another church within the same area of the account.
Pricing, Orders and Returns
- While you may receive discount pricing on your first order, in order to receive listed price markdowns or bulk discount pricing on additional orders, you must have an account with a church EIN approved by our team, which is usually done within 2 business days of submission.
- Yes, bulk discounts are available at the following discounts off of original price, with the first tier of bulk discounts being applied directly in the item’s listed pricing and the other tiers applied within the shopping cart/checkout. Bulk discounts apply to quantities of one title. Digital items, including e-books, audio books, downloads and streaming are not eligible for bulk discounts and are priced as marked. You must be shopping with an approved Church Connect Account to receive any listed price markdowns or discounting. See our bulk discount page for more details.
- 1-9 copies: 30% discount (pre-applied in listed product prices)
- 10-99 copies: 35% discount (applied in cart)
- 100-249 copies: 40% discount (applied in cart)
- 250+ copies: 45% discount (applied in cart)
- Tax exemption can be applied for at time of account creation. It can also be submitted through your Account from the main “My Account” section by clicking on “Edit Account” and then “Add Tax Exempt Information”. Documentation will need to be added, even if you have a tax-exempt account with one of our partner sites. Please contact us at consumers@tyndale.com if you need assistance.
- An account is required for purchasing on Church Connect.
- Church Connect is specifically for purchases made for church use. In order to utilize Church Connect and receive Church Connect purchasing benefits, you must be purchasing materials for a church and have a church association on the account. If you are not buying materials for church use, please visit our partner site.
- All orders must be paid for at the time of purchase with a valid credit card, which can be your individual or church card. There is no church or delayed billing for orders.
- We accept Visa, Mastercard, Discover, and American Express cards issued from US-based banks.
- Enter the promo code within the cart and click apply. Applicable discount should apply to applicable items in your order.
- Only one promo code can be used per order.
- If you have a question about the order you placed on our site, please reach out to our customer service team. You may contact us at csresponse@tyndale.com or by calling direct (855) 277-9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.
- To see order details, go into the Order Tracking section of your account. Click on the order number to see order details.
- Within the order tracking section of your account, you will see all orders placed under your church.
- Most orders ship via economy shipping. With economy shipping, all shippable product is processed within 2-3 business days, although expect longer processing times during holiday seasons. Orders ship with the United States Postal Service and are expected to arrive 7-10 business days after shipment. Shipping outside the continental US may take longer. Preorder and backorder items will begin processing and ship when they become available. Faster shipping options may be available for selection during checkout.
- For US States & territories, shipping and handling costs on all web orders begin at $6.00 and increase by weight. Orders over $50 net will receive free shipping via USPS Media Mail.
- We currently send online orders to all 50 US States, APO Boxes, Puerto Rico and the US Virgin Islands.
- If you are located outside the US, please contact our international team at international@tyndale.com. If you are interested in Spanish language products, please contact espanol@tyndale.com.
Please contact Customer Service department regarding any issues with your order. You may contact us at csresponse@tyndale.com or by calling direct (855) 277-9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.
Returns must be received within 30 days of the date the original order shipped. Shipping costs are not refunded except in cases where we made the shipping error. Return shipping cost is also the responsibility of the customer.
Returns are processed within 5-7 business days of the package receipt at our Fulfillment Center, and funds will be reimbursed according to the original payment. Please retain your return tracking information for reference until the return has been credited.
Product returns may be sent to (please include your original packing list): Tyndale House Publishers, 351 Executive Drive, Carol Stream, IL 60188, Attn: Returns
- No, these products are non-returnable and are not eligible for a refund.
These dates are the last estimated order date for shipping for the 2024 Christmas season. Tyndale is not responsible for carrier delays that may occur.
- Last day for economy (including orders qualifying for free freight) is December 8.
- Last day for standard is December 12.
- Last day for expedited shipping is December 17.
- Last day for rush shipping is December 19.
Digital Products
- Streaming Content, PowerPoint Downloads and PDF Downloads are available for viewing from the order confirmation page, as well as within your account, by clicking on the order number within Order Tracking to access order details and purchases. See Additional Questions below for more information on Downloads & Streaming Content.
- E-books and audio books purchased on Church Connect are available through the Living Reader App. See Additional Questions below for more information on Living Reader.
- Once customers purchase e-books or audio books on Church Connect, they can access it by downloading the Living Reader app. To get started, download the Living Reader app from the App Store, Google Play, or Microsoft Store. You can also visit the desktop website. Simply create a Living Reader account using the same email address you used to make your purchase.
- The Living Reader app is a free application for reading e-books and listening to audio books purchased from Church Connect. E-books and audio books purchased from Church Connect can only be consumed using this application, which is available for iOS and Android. Once customers purchase digital content, they can access it by downloading the Living Reader app. To get started, download the “Living Reader” app from the App Store, Google Play, or Microsoft Store. You can also visit the desktop website. Simply create a Living Reader account using the same email address you used to make your purchase.
- Yes! You can access your purchase through your computer via the Living Reader app available through the Microsoft Store or by going to following link: https://living-reader.glassboxx.com/auth1.php
- Please check your Spam/Junk folder. This is a common place emails go. If you are still not finding the email, please reach out to help@glassboxx.com.
- If you have a question about the order you placed on our site, please reach out to our customer service team. You may contact us at csresponse@tyndale.com or by calling direct (855) 277-9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.
- If you have a question about your download on the Living Reader App, please reach out to the Living Reader team at help@glassboxx.com.
- Please reach out to our customer service team for next steps. You may contact us at csresponse@tyndale.com or by calling direct (855) 277-9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.
- Streaming Videos are available for viewing from the order confirmation page, as well as within your account, by clicking on the order number within Order Tracking to access order details and purchases.
- PowerPoint and PDF downloads are available for downloading from the order confirmation page, as well as within your account, by clicking on the order number within Order Tracking to access order details and purchases. Once you download, they should go into your computer’s downloads folder or another location that you've chosen to save files to in the past.
- If you clicked the product link from the confirmation page or through your order details, please check your default 'Downloads' folder or another location that you've chosen to save files to in the past.
- Unfortunately, due to license agreements, you must purchase and download content from a location within the 50 United States. Downloads are not available to people living at military addresses, commonwealths, protectorates, or possessions of the United States.
- You must set up an account to purchase and access your downloads. Due to license restrictions, you must purchase and download content from a location within the 50 United States. Your computer must be running either a Windows or Mac operating system.
- PDF and PowerPoint downloads should be immediate and are available as soon as you purchase. Note: download times may differ based on your internet speed.
- Within your account, you can view previous orders under Order Tracking and Order Details. Simply click the order number to access your order details and any PowerPoint or PDF downloads or streaming videos.
- All downloads and download technology on our site are virus-free and will not harm your computer.
- All downloads that you purchase from us are legal, provided that you adhere to our Terms and Conditions. All of our downloads have been licensed for sale to the general public for personal use. However, due to license restrictions, downloads may only be purchased from a computer located within the United States.
- Unfortunately, you cannot send a download as a gift as it is tied to your purchasing account.
- The Rose Publishing PowerPoint® presentation is copyrighted. You may edit the presentation for face-to-face classroom instruction. You may include Rose slides in your own face-to-face presentations. However, if you wish to duplicate the presentation, email it or post it on a web site, you are required to pay an additional fee. Keep in mind that editing the Rose PowerPoint® presentation may damage any hyperlinks preprogrammed in the original presentation. Without explicit written permission, sales and/or distribution of your edited version or any presentation that includes Rose slides, will be considered a copyright violation. For additional question, please contact permissions@tyndale.com.
- For further assistance, please email us at csresponse@tyndale.com. Please include the product, the approximate quantity and purpose of the purchase. A team member will then be in contact with you about next steps.
- No, these products are non-returnable and are not eligible for a refund.
- There is no expiration on accessing digital products. You will have access to digital products within your Church Connect account order history, or within the Living Reader App, as long as the products are available and you have an active account with the email and church used at time of purchase. If you have a question about digital products, please reach out to our customer service team. You may contact us at csresponse@tyndale.com or by calling direct (855) 277-9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.
We occasionally share digital tokens so you can redeem a free eBook or digital audio book for use in the Living Reader app. To redeem, visit the Redeem Digital Token page and enter your name, email address, and the digital token code you received. The token can only be redeemed once.
You will receive a confirmation email from Living Reader with redemption instructions. Check your spam folder if you don’t see it in your inbox. You will only be able to access this eBook through the Living Reader app.
Other Questions
- We would be happy to work with you on personalized recommendations for your church. Please fill out the contact us form so we can connect with you or you may contact us at csresponse@tyndale.com or by calling direct (855) 277-9400 from 8:00 AM to 4:30 PM (Central), Monday thru Friday.
- Reader Rewards are not currently available on Church Connect.
- Please see our operating partner’s permissions page.
- Please see information about customizing bibles here.
Church Connect is operated by Tyndale House Publishers